A chatbot is an automated assistant that can send triggered messages. It can also save data as variables and use them to personalize future communications with customers.
To create a bot, type /newbot and select a name. Then choose a username, which will appear in search, mentions and T.me links. The bot name must end in ‘bot’ and be unique.
1. Automate Customer Service
Using chatbots to automate customer service on Telegram allows companies to save time, money, and resources. In addition, it makes for a more personalized customer experience. By providing round-the-clock availability and automated responses, businesses can increase customer satisfaction levels, which ultimately leads to a stronger connection with the brand.
Unlike human agents, chatbots can respond to multiple questions at once. They also provide fast, helpful answers, which minimizes wait times and ensures that customers are always satisfied with their interaction.
Additionally, chatbots can be integrated with existing enterprise systems such as CRM and knowledge bases, allowing for streamlined information exchange and unified customer experience. This helps businesses to maximize their productivity and automate routine tasks that can be handled by chatbots, freeing up human agents to focus on more complex inquiries. Moreover, they can deliver customized content, products, and services for each user according to their preferences. This is especially useful for e-commerce stores, clinics, and advertising agencies.
2. Create a Personalized Customer Experience
The Telegram chatbot is a powerful tool for businesses that can be used to automate customer support, take orders, provide real-time updates and perform other tasks. This allows companies to improve engagement with customers and streamline business processes, saving time and money.
In addition to answering frequently asked questions, chatbots can also provide personalized answers based on previous requests from the same user. This helps build brand loyalty and increase customer satisfaction.
Bots can also connect with external APIs to deliver on-demand real-time data like market prices, weather information and news articles. This increases flexibility and provides a more personalized experience.
Users can access a bot’s public-facing info like its name and profile photo from their chat list by sending the /mybots command. They can also edit their bot’s profile video and transfer ownership to another user by using the /token command. The /token command also provides a link to the bot’s website where developers can post their custom bots.
3. Provide Updates
The popularity of messaging apps has grown to become not only essential tools for communication with friends and family but also an instrument that businesses can use to stay in touch with their clients, provide assistance or help them make a purchase. Telegram, with over 950 million users worldwide, is one of the leading platforms in this space and provides an excellent opportunity for companies to keep their customers engaged.
For example, a company can use a bot to collect feedback from customers after a webinar or event. This feedback can then be used to improve future events and products.
Bots are also useful for providing updates, such as information about special offers or new products. Alternatively, a bot can send reminders to clients of upcoming appointments or meetings. Bots like Fullyst are perfect for managing Telegram groups and can automatically filter out spam or NSFW content. Others, such as PosterBot, can create visually appealing posters, banners or graphics directly within Telegram.
4. Collect Customer Feedback
In addition to providing immediate customer service, Telegram chatbots also collect client feedback, allowing businesses to keep up with market changes and form long-term development strategies. This feedback also helps companies to provide the best product or service possible, increasing customer loyalty.
The ability to communicate with customers in their native language makes Telegram chatbots effective for multinational companies and brands that are targeting audiences across continents. This feature lessens misunderstandings and ensures that clients feel understood and valued.
Using a Telegram bot to automate routine questions and queries frees up time for employees to focus on more important tasks. In addition, the ability to integrate with CRM systems and knowledge bases reduces repetitive requests and improves overall efficiency. In addition, a Telegram chatbot can easily handle a large volume of requests, making it a cost-efficient solution to meet growing business demands. The platform also allows for seamless integration with other channels, including email and phone.